Terms of warranty, exchange and return of Felicity ESS equipment purchased through the TI Group website.
Seller information
Seller: FOP Rashchupkina Valeria Vitalievna
RNOKPPP: 3596504001
E-mail for inquiries: felicity@ti-group.com.ua
Warranty service
The warranty period and service conditions are specified in the description of the specific product, manufacturer's documentation and documents provided to the buyer. To apply, it is necessary to save a document confirming the purchase, serial number, completeness and warranty documents, if they are provided by the manufacturer.
Before sending the equipment for diagnostics, write to felicity@ti-group.com.ua and briefly describe the malfunction. The manager will inform you about the inspection procedure, the acceptance address and the list of required documents.
Warranty claims may not apply to malfunctions caused by improper installation or operation, violation of instructions, mechanical damage, unauthorized interference with the design, or other reasons not related to a manufacturing defect, to the extent permitted by law and the manufacturer's terms.
Exchange and return of goods of proper quality
To exchange, return goods of proper quality or cancel an online order, please notify us within 14 calendar days of receipt of the goods. The terms and conditions established by the current legislation of Ukraine apply; other rights of the buyer stipulated by law are preserved.
The product must not be used or have any signs of assembly or damage. It must be in its original condition, consumer properties, seals, labels, completeness and a document confirming the purchase.
To organize a return or exchange, contact the manager: he will inform you of the address and method of sending the goods. The seller pays for the return delivery of online orders. Agree with the manager on the method of sending via Nova Poshta. There is no fee for returning the goods. Agreeing on the shipment does not limit the right to timely notify about the withdrawal from the contract.
Product of poor quality
If a defect or possible manufacturing defect is detected, contact the seller to arrange a quality check and, if necessary, diagnostics. After determining the cause of the malfunction, the issue of repair, replacement or refund is resolved in accordance with the legislation and the manufacturer's warranty conditions.
Refund
We will refund the money on the day of contract termination. If it is impossible to refund the money on that day, by agreement with the buyer, but no later than within 7 calendar days from the date of contract termination.
Regulatory documents
- Law of Ukraine "On Protection of Consumer Rights"«
- List of goods of proper quality that are not subject to exchange (return) — Resolution of the Cabinet of Ministers of Ukraine No. 172
Terms of registration, delivery and payment are listed on the page «"Delivery and payment"».